Public Safety Communications: Ten Keys to Improving Emergency Alerts, Warnings & Notifications
Alert originators, managers, system administrators, system operators, and emergency managers across all agencies and organizations (including non-government) tasked with the implementation of emergency alert, warning, and notification (AWN) systems will benefit from the review of these “Ten Keys.” Though this document does not contain specific requirements for AWN system design, maintenance, operating procedures, or governance considerations, it does contain numerous references from throughout the AWN community on how to enhance critical information sharing through accurate, timely, secure and inclusive messaging.
Resource Details
Authors:
SAFECOM;
National Council of Statewide Interoperability Coordinators;
CISA
Published:
April 2019
Length:
18 pages
Tags:
Alert & Warning
Crisis Communications
Table of Contents
Executive Summary
Alerts, Warnings, & Notifications
- Establish Governance
- Identify and Coordinate with Others
- Develop Plans, Policies, and Procedures
- Account for Diverse Populations
- Maintain Security and Resilience
- Incorporate Safeguards
- Train, Exercise, and Test Systems
- Eliminate Issuance and Dissemination Delays
- Deliver Actionable Messaging
- Monitor and Correct Misinformation
Conclusion
Appendix A: Acronyms
Appendix B: Disclaimer of Liability
Related Resources
JUL
2019