Public Safety Communications: Ten Keys to Improving Emergency Alerts, Warnings & Notifications

Public Safety Communications: Ten Keys to Improving Emergency Alerts, Warnings & Notifications


Alert originators, managers, system administrators, system operators, and emergency managers across all agencies and organizations (including non-government) tasked with the implementation of emergency alert, warning, and notification (AWN) systems will benefit from the review of these “Ten Keys.” Though this document does not contain specific requirements for AWN system design, maintenance, operating procedures, or governance considerations, it does contain numerous references from throughout the AWN community on how to enhance critical information sharing through accurate, timely, secure and inclusive messaging.

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Resource Details

National Council of Statewide Interoperability Coordinators;

April 2019

18 pages

Alert & Warning
Crisis Communications

Table of Contents

Executive Summary
Alerts, Warnings, & Notifications

  1. Establish Governance
  2. Identify and Coordinate with Others
  3. Develop Plans, Policies, and Procedures
  4. Account for Diverse Populations
  5. Maintain Security and Resilience
  6. Incorporate Safeguards
  7. Train, Exercise, and Test Systems
  8. Eliminate Issuance and Dissemination Delays
  9. Deliver Actionable Messaging
  10. Monitor and Correct Misinformation

Appendix A: Acronyms
Appendix B: Disclaimer of Liability

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